PRIVACY POLICY

As your Connected Vehicle Services provider, Sirius XM Connected Vehicle Services Inc. (f/k/a Agero Connected Service, Inc.) ("Sirius XM") takes your privacy very seriously. The following Privacy Policy ("Policy") informs you how we collect, share, and protect information we receive from system subscribers through the provision of Connected Vehicle Services and the use of www.connectedvehicleservices.com (the "Site"). This Policy supplements any Subscriber Agreement you have for the Connected Vehicle Services, and any privacy provisions contained therein. Please read this Policy carefully. Please note this Policy may be changed from time to time, and that any changes will supersede any previous version of the Policy. The current Policy is available at www.connectedvehicleservices.com or by writing us at SiriusXM P.O. BOX 33058, Detroit, MI 48232 or contacting us at 1-800-756-9018, Option 4.

1. The Information We Collect


Our primary goal in collecting and storing personal and vehicle information from you is to facilitate the provision of Connected Vehicle Services, to enable our communication with you, and to administer your Connected Vehicle Services account. As a general rule, Connected Vehicle Services are activated if you place a call to our Response Center or to the Mercedes-Benz Customer Assistance Center via the Information or Roadside Assistance buttons, if an airbag or seat belt emergency device in your vehicle deploys, if the response center receives an alarm notification from your vehicle, if you default on the financing or payment terms of your vehicle, or if you or someone you authorize on your behalf reports to us that your vehicle has been stolen (and a stolen vehicle police report has been filed). In addition to the information you provided with your Subscriber Agreement, when the Connected Vehicle Services are activated, we may collect and/or develop, and retain, the following information: your location, direction, and other parameters, caller identification, date and time of call, any operator comments, and an audio recording of our communications while the Services are being provided. We may also monitor or record any conversation you or others have with our Response Center for quality assurance purposes. BY USING CONNECTED VEHICLE SERVICES, SUBSCRIBER CONSENTS, ON BEHALF OF HIMSELF OR HERSELF AND ANYONE USING OR OCCUPYING SUBSCRIBER'S VEHICLE OR MAKING CONTACT WITH US THROUGH ONE OF OUR CONTACT CENTERS, TO SUCH MONITORING AND RECORDING.

We also collect and store personal information in relation to your Connected Vehicle Services account, such as name, address, email address, account or credit card number, and your Connected Vehicle Services account password through your use of the Site. In addition, we collect and record data of your use of the Site, ("Usage Data"). Usage Data includes without limitation the date and time you visit the Site, time spent, type of browser, and IP address or type of device used to access the Site. In addition to Subscriber information, Usage Data may also include personal information you enter into the Site at the time of your visit, such as account preferences.

2. Use of Your Information


It is our policy to use the information we collect from you for purposes of delivering the Connected Vehicle Services to you and to administrate your account. We may also use your information for a statistical analysis of service usage, to improve our product offerings, to customize the services and to maintain contact with you.

3. Disclosure of Your Information


For Connected Vehicle Services. Sirius XM shares your information with Mercedes-Benz Customer Assistance Center, roadside assistance providers, emergency service providers (e.g., 9-1-1) and other third party service providers for the purpose of delivering Connected Vehicle Services and for administering your account. We may share information with your Mercedes-Benz dealer in order to allow the dealer to contact you. We also share pertinent information with law enforcement authorities in cases of stolen vehicle recovery services where a police report has been filed.

For Other Purposes. We may share personal information and/or provide the location of your vehicle to Mercedes-Benz affiliates involved in the financing of your vehicle if you have defaulted on the terms of your financing arrangement. When required we may disclose information, including personal information, to comply with the law or orders of courts or other governmental authorities, to enforce or apply the terms of our agreements with you, or to act under exigent circumstances to protect the personal safety of user of the Services, the Site, or the public. For example, we may be legally compelled to provide location data and other information to law enforcement agencies, pursuant to validly issued subpoenas or court orders. We may also provide aggregate statistics about our subscribers and related Connected Vehicle Services information to third-party vendors, but these statistics will not include any personal identifying information

We may use third party suppliers for the collection of Usage Data on the Site, including personal information that you enter during your visit to the Site. Usage Data may be collected through server logs or through the use of "cookie" and other data capture features of Internet browsers and Internet-enabled devices. We use Usage Data to assess and improve the quality of our services to you. Other than as described here, we do not share Usage Data with third parties. We do not respond to "do not track" beacons or other mechanisms. You may have received a tracking mechanism prior to your visit to the Site from other parties that will continue to track your activity while on the Site. Such data would be subject to the privacy policy of the other party from whom you received the mechanism, and we do not control or receive data from such mechanisms. For more information on how to opt-out of advertiser tracking mechanisms, please visit www.networkadvertising.org/managing/opt_out.asp.

4. Updating or Changing Your Account Information


You may modify, correct, change or update the information you provide upon activation of the Connected Vehicle Services, or at any other time upon request. To modify this information, please write us at SiriusXM P.O. BOX 33058, Detroit, MI 48232 or contacting us at 1-800-756-9018, Option 4.

5. Protection of Subscriber Information


We have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, depending upon the applications, we employ the use of encryption technologies and user authentication systems such as passwords and personal identification numbers. All information is stored under secure measures with access limited only to authorized Sirius XM or Mercedes-Benz employees. Although we take your privacy very seriously and we use industry standard practices to protect the privacy of your information, we cannot guarantee that your information will always remain private.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finish using a shared computer. We assume no responsibility or liability for any theft, loss, or changes to your personal information resulting from your sharing of your password.

WE ASSUME NO RESPONSIBILITY OR LIABILITY WITH REGARD TO ANY THEFT, LOSS, ALTERATION OR MISUSE OF PERSONAL INFORMATION OR OTHER INFORMATION WHICH WE LAWFULLY PROVIDE TO THIRD PARTIES, OR WITH REGARD TO THE FAILURE OF ANY THIRD PARTY TO ABIDE BY THIS PRIVACY POLICY OR AGREEMENT BETWEEN THAT THIRD PARTY AND SIRIUS XM OR YOU. Please refer to our Subscriber Agreement for additional Disclaimers of Warranties and Limitations on Liability.

6. Security on the Cellular Telephone Network.


In providing services to you, voice and data are transmitted between the response center and your vehicle over the cellular telephone network. This network is complex and not necessarily secure. Therefore, the privacy and security of conversations or data transmitted to and from the vehicle cannot be guaranteed.

7. Your Consent


By using Connected Vehicle Services, you agree to the practices and procedures described in this Policy. We may change this Policy at any time by posting a notice on the Owner's web site located at www.connectedvehicleservices.com. You can access the current Policy at that web site, or request a copy from Sirius XM Connected Vehicle Services at SiriusXM P.O. BOX 33058, Detroit, MI 48232 or 1-800-756-9018, option 4. Your continued use of Connected Vehicle Services after any such change is made constitutes acceptance of the terms of the modified Policy. You also consent to our contacting you in your vehicle, at your address on file, or at any phone number on file, even if you incur a charge (such as SMS texting charges) as a result, for the purpose of delivering Connected Vehicle Services to you and to discuss and/or update your account.

8. Your Comments


Comments or questions regarding the Sirius XM Connect Vehicle Services Privacy Policy should be sent to SIRIUS XM Privacy Officer at privacy@siriusxm.com, or 1500 Eckington Place, N.E. Washington, D.C. 20002.

Updated 12/12/2016